Luxer Access FAQs
Got questions about Luxer Access? We have answers!
Do I have to replace my entire system or can I start with just part of it?
Luxer Access is modular, meaning you only purchase what your property needs. Individual components can be deployed on their own or expanded over time as your needs grow.
Does Luxer Access integrate with property management software?
Yes, we integrate with major PMS platforms including Yardi, RealPage, Entrata, AppFolio, MRI and more.
Which doors and entry points can Luxer Access control?
Luxer Access can control any entry point on your property, not just the front door. This includes the main building entrances, gyms, pools, clubrooms, parking garages, gates, elevators, maintenance doors, floor access and individual units.
How do I add or remove resident access when someone moves in or out?
Access can be granted or revoked instantly from your dashboard without needing to be on-site. With PMS integration, lease-based access expiration removes access automatically when a lease ends. Bulk onboarding is also available for large move-in periods, and scheduled access can be set for vendors and recurring visitors.
Can Luxer Access lock individual apartment doors?
Yes, Access supports unit-level door locks in addition to building-wide access.
What reporting and audit tools are available for access control?
Luxer Access provides a full audit trail of every access event across your property. Managers can pull door activity history, tampering events, resident and staff access logs, and records by time, door, or credential.
Will staff need to manually reprogram locks when residents change?
No, Luxer Access replaces manual reprogramming workflows with automatable credential updates through the dashboard and PMS integration.
Does Luxer Access work with existing door hardware or does everything need to be replaced?
In many cases, existing hardware can be integrated; although compatibility depends on current wiring, locks, and other systems. Every property is different. Connect with our team for a customized assessment.
How long does it take to install Luxer Access?
Installation timelines can vary based on size of deployment and property. Reach out if you’d like to get a timeline for your system.
Does Luxer Access support garage and parking access?
Yes, we support vehicle access including RFID-based garage credentials.
How long does it take to install Luxer Access?
Installation timelines can vary based on size of deployment and property. Reach out if you’d like to get a timeline for your system.
What happens to access control if the power goes out?
Battery backup keeps them operational during an outage and doors fail secure, meaning they lock instead of staying open. Residents with existing credentials can still get in without power. Camera and video features will be unavailable when power is out.
What happens to access control if the internet goes out?
Luxer Access provides a full audit trail of every access event across your property. Managers can pull door activity history, tampering events, resident and staff access logs, and records by time, door, or credential.
How much does Luxer Access cost?
Pricing depends on property size, components needed, and existing infrastructure. Software fees include ongoing service, support and updates. Reach out for a customized quote based on your setup.
What support does Luxer provide after installation?
We provide dedicated implementation and customer support throughout deployment and ongoing operations, with support available during and after go-live.
Can Luxer help migrate residents from another access control system?
Yes, we provide implementation support and can assist with resident data migration during transitions. Our process is designed to minimize disruption during switchover.
Can Luxer Access support a property acquisition or ownership transition?
Yes, we can support property transitions including resident onboarding and implementation planning. Contact us to discuss your timeline and needs.
Is Luxer Access ADA compliant?
Yes, Luxer Access is ADA compliant..
Does Luxer Access support emergency responder access?
Yes, emergency respondents such as fire and police can be issued dedicated credentials for property access, typically stored in an on-site fire box to meet local emergency access requirements. Access-controlled properties may also qualify for insurance premium reductions through their provider.
Can I manage multiple properties from one dashboard?
Yes, all properties are managed from a single dashboard. Role-based permissions let regional managers see their portfolio while on-site staff only see their building. Audit logs available across all locations.
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